What is VoIP and how does it work?

VoIP uses your internet connection to make calls instead of traditional lines. All users also have a mobile app, so if power or internet fails, you can still receive calls via cellular—ensuring business continuity.

Is VoIP reliable for business use?

Yes. With strong bandwidth and QoS settings, VoIP matches or exceeds traditional reliability. Mobile apps ensure call delivery even during outages.

What equipment do I need for VoIP?

You can use Yealink or Polycom phones, or skip hardware entirely—our VoIP service includes desktop and mobile apps for all users.

Can I keep my existing phone number?

Absolutely. We handle porting your existing number during setup to ensure a smooth transition.

Can I send and receive text messages?

Yes. Our VoIP platform supports business texting and allows multiple users to manage and respond from the same number—no missed replies.

Can your contact center support remote teams?

Yes. Our contact center supports remote, hybrid, or on‑site teams and includes real‑time collaboration tools.

How do analytics and reporting work?

You get real‑time dashboards on agent performance, call resolution, wait times, sentiment analysis, and satisfaction metrics.

Can supervisors monitor calls in real‑time?

Yes. Supervisors can live‑monitor calls, whisper to agents, or barge in—ensuring timely coaching and support during live interactions.

Does your system track customer sentiment?

Absolutely. Our AI‑driven sentiment analysis flags frustrated or unhappy customers in real time so supervisors can intervene when needed.

Is it compatible with our CRM?

Yes. We integrate with Salesforce, HubSpot, Zoho, Microsoft Dynamics and others. Agents can view context, log notes, and trigger AI‑generated summaries.

What is an AI receptionist?

An AI receptionist is a virtual assistant that answers, screens, and routes calls 24/7 using a natural‑sounding voice powered by AI.

How does an AI receptionist improve customer service?

It ensures quick responses, never misses a call, and efficiently routes customers—boosting satisfaction and freeing up your team’s time.

Do the voices sound real, and are there options to choose from?

Yes—our AI receptionist uses advanced neural text‑to‑speech with natural‑sounding voices. You can choose accents, genders, and tones to match your brand.

What’s the difference between business and residential internet?

We only offer business internet—faster speeds, static IPs, SLAs, and dedicated support. Residential services won’t meet business uptime or performance needs.

What's the difference between fiber and coax internet?

Fiber offers symmetrical high‑speed performance and low latency for critical systems. Coax is more accessible and works well for smaller teams.

Which internet providers do you work with?

We’re vendor‑neutral and partner with Comcast Business, Spectrum, AT&T, Lumen, T‑Mobile, Verizon and more. We recommend based on your specific address and needs.

What bandwidth does my business need?

It depends on your team size and usage—upload/download rates, video, file size, backup, etc. We’ll assess and tailor the right business‑grade bandwidth.

7 Signs It’s Time to Replace Your Business Phone System (And What to Do Next)

Your phone system is one of the most mission-critical tools in your business. If it’s lagging, your customer experience suffers, your team slows down, and you're likely overpaying for outdated tech. Here are seven unmistakable signs it’s time to upgrade — and what you can do to transition seamlessly.

Jason Elliott

6/25/20251 min read

📱 1. Your Calls Drop or Lag Frequently

Dropped calls and poor voice quality signal that your infrastructure can’t keep up. Whether it’s aging VoIP equipment or underpowered internet, these issues erode customer trust fast.

⚖️ 2. You’re Missing Key Features

Modern systems offer mobile apps, voicemail-to-email, call analytics, auto-attendants, AI receptionists, and CRM integrations. If your current provider can’t deliver these, it’s time to move on.

💸 3. Your Costs Keep Creeping Up

Hidden fees, maintenance costs, and inflexible contracts? These are classic signs of legacy telecom bloat. A modern, vendor-neutral approach can cut costs and deliver more value.

🚀 4. You Can’t Scale or Add Users Easily

If adding a new team member or location means new hardware or complicated installs, you’re stuck in the past. Cloud-based systems let you scale in minutes.

🚪 5. Customer Service Suffers Outside Office Hours

Today’s customers expect 24/7 support. If your system can’t handle after-hours routing, auto-responses, or AI-driven answering, your competitors have the edge.

📊 6. No Integration with Other Business Tools

Disconnected systems create inefficiencies. Your phone system should connect with your CRM, helpdesk, calendars, and collaboration platforms.

⚠️ 7. You’re Still Using Copper Lines

POTS (plain old telephone service) is fading fast. Most providers are sunsetting copper-based support. Staying on legacy lines puts you at risk for sudden outages and limited service.

📃 What to Do Next

✏️ 1. Audit Your Current Setup
List every issue, cost point, and missing feature. Know what you need.

💬 2. Talk to a Trusted Expert
At Elliott System Partners, we take a vendor-neutral approach to phone systems, VoIP, AI receptionists, and internet infrastructure. No one-size-fits-all. Just the right system for your business.

🚚 3. Plan the Transition
We handle porting, hardware replacement, training, and after-hours testing to ensure zero downtime.

📢 Ready to modernize your communications?

Let’s start with a quick call. Book your free system assessment now.

Elliott System Partners is Tennessee's go-to expert for intelligent communication systems, from VoIP to AI receptionists and ultra-reliable internet solutions.

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