What is VoIP and how does it work?

VoIP uses your internet connection to make calls instead of traditional lines. All users also have a mobile app, so if power or internet fails, you can still receive calls via cellular—ensuring business continuity.

Is VoIP reliable for business use?

Yes. With strong bandwidth and QoS settings, VoIP matches or exceeds traditional reliability. Mobile apps ensure call delivery even during outages.

What equipment do I need for VoIP?

You can use Yealink or Polycom phones, or skip hardware entirely—our VoIP service includes desktop and mobile apps for all users.

Can I keep my existing phone number?

Absolutely. We handle porting your existing number during setup to ensure a smooth transition.

Can I send and receive text messages?

Yes. Our VoIP platform supports business texting and allows multiple users to manage and respond from the same number—no missed replies.

Can your contact center support remote teams?

Yes. Our contact center supports remote, hybrid, or on‑site teams and includes real‑time collaboration tools.

How do analytics and reporting work?

You get real‑time dashboards on agent performance, call resolution, wait times, sentiment analysis, and satisfaction metrics.

Can supervisors monitor calls in real‑time?

Yes. Supervisors can live‑monitor calls, whisper to agents, or barge in—ensuring timely coaching and support during live interactions.

Does your system track customer sentiment?

Absolutely. Our AI‑driven sentiment analysis flags frustrated or unhappy customers in real time so supervisors can intervene when needed.

Is it compatible with our CRM?

Yes. We integrate with Salesforce, HubSpot, Zoho, Microsoft Dynamics and others. Agents can view context, log notes, and trigger AI‑generated summaries.

What is an AI receptionist?

An AI receptionist is a virtual assistant that answers, screens, and routes calls 24/7 using a natural‑sounding voice powered by AI.

How does an AI receptionist improve customer service?

It ensures quick responses, never misses a call, and efficiently routes customers—boosting satisfaction and freeing up your team’s time.

Do the voices sound real, and are there options to choose from?

Yes—our AI receptionist uses advanced neural text‑to‑speech with natural‑sounding voices. You can choose accents, genders, and tones to match your brand.

What’s the difference between business and residential internet?

We only offer business internet—faster speeds, static IPs, SLAs, and dedicated support. Residential services won’t meet business uptime or performance needs.

What's the difference between fiber and coax internet?

Fiber offers symmetrical high‑speed performance and low latency for critical systems. Coax is more accessible and works well for smaller teams.

Which internet providers do you work with?

We’re vendor‑neutral and partner with Comcast Business, Spectrum, AT&T, Lumen, T‑Mobile, Verizon and more. We recommend based on your specific address and needs.

What bandwidth does my business need?

It depends on your team size and usage—upload/download rates, video, file size, backup, etc. We’ll assess and tailor the right business‑grade bandwidth.

How to Calculate ROI on Communication Upgrades (and Why It Matters More Than You Think)

If you're investing in new communication systems but can’t confidently say they're paying off, you’re not alone. Many businesses upgrade to VoIP, AI-based call routing, or unified communications without a clear picture of the return they’re getting. Yet these investments touch every corner of your business—from sales to support to team productivity. So, how do you prove the value of better communication? Let's break it down.

Jason Elliott

7/14/20252 min read

Why Measuring ROI on Communication Technology Matters

Communication isn’t just a utility. It's a strategic lever. Whether it’s eliminating dropped calls, routing inquiries faster, or giving teams tools to collaborate from anywhere, modern systems drive tangible results. But without metrics, it's hard to justify the spend or optimize performance.

💡 ROI Formula:
(Net Gain − Investment Cost) / Investment Cost × 100

Tracking ROI helps you:
✅ Justify budget decisions
✅ Benchmark system performance
✅ Reveal hidden inefficiencies

Key Metrics That Prove ROI

📉 Cost Savings

Lower telecom bills (especially via VoIP)
Consolidation of services into one platform
Reduced hardware and maintenance

⚡ Productivity Gains

Faster call handling and routing
Fewer missed messages or calls
Easier collaboration between remote or hybrid teams

💬 Customer Experience

Higher satisfaction (measured through CSAT or NPS)
Shorter resolution times
More responsive service (especially through automation)

⚙️ Operational Efficiency

Less downtime
Improved call handling per employee
Time savings across internal communication

Real-World ROI Examples

Example 1: A Regional Law Firm
After switching from a legacy phone system to a cloud-based VoIP + AI call routing setup, the firm:

Cut telecom costs by 40%
Reduced client wait time by 60%
Increased client satisfaction by 25%

Initial investment: $12,000
Annual gain: $30,000+ in savings and new client retention
ROI: 150%

Example 2: Tech Support Provider
Implemented a unified communications platform with analytics:

Boosted agent productivity by 20%
Cut missed calls by 35%
Recovered $50,000/year in lost leads

Initial investment: $18,000
Annual return: $68,000
ROI: 277%

Tools to Track and Maximize ROI

🛠️ Use these tools to quantify your gains:

Call analytics platforms (e.g. built-in UC dashboards)
CRM integrations to track conversions
Customer feedback tools (like Typeform or SurveyMonkey)
Custom dashboards (Power BI, Tableau)
Simple ROI calculators (Excel or Google Sheets work well)

Bottom Line: ROI Should Guide Every Upgrade

If you're investing in communication tools without measuring their return, you're leaving money on the table. Smart businesses treat communication as an asset—and measure it like one.

Ready to see how your systems stack up?
Book a Communication Audit with Elliott System Partners. We’ll help you measure what matters and make every call, message, and workflow count.

Book a Communication Audit