What is VoIP and how does it work?

VoIP uses your internet connection to make calls instead of traditional lines. All users also have a mobile app, so if power or internet fails, you can still receive calls via cellular—ensuring business continuity.

Is VoIP reliable for business use?

Yes. With strong bandwidth and QoS settings, VoIP matches or exceeds traditional reliability. Mobile apps ensure call delivery even during outages.

What equipment do I need for VoIP?

You can use Yealink or Polycom phones, or skip hardware entirely—our VoIP service includes desktop and mobile apps for all users.

Can I keep my existing phone number?

Absolutely. We handle porting your existing number during setup to ensure a smooth transition.

Can I send and receive text messages?

Yes. Our VoIP platform supports business texting and allows multiple users to manage and respond from the same number—no missed replies.

Can your contact center support remote teams?

Yes. Our contact center supports remote, hybrid, or on‑site teams and includes real‑time collaboration tools.

How do analytics and reporting work?

You get real‑time dashboards on agent performance, call resolution, wait times, sentiment analysis, and satisfaction metrics.

Can supervisors monitor calls in real‑time?

Yes. Supervisors can live‑monitor calls, whisper to agents, or barge in—ensuring timely coaching and support during live interactions.

Does your system track customer sentiment?

Absolutely. Our AI‑driven sentiment analysis flags frustrated or unhappy customers in real time so supervisors can intervene when needed.

Is it compatible with our CRM?

Yes. We integrate with Salesforce, HubSpot, Zoho, Microsoft Dynamics and others. Agents can view context, log notes, and trigger AI‑generated summaries.

What is an AI receptionist?

An AI receptionist is a virtual assistant that answers, screens, and routes calls 24/7 using a natural‑sounding voice powered by AI.

How does an AI receptionist improve customer service?

It ensures quick responses, never misses a call, and efficiently routes customers—boosting satisfaction and freeing up your team’s time.

Do the voices sound real, and are there options to choose from?

Yes—our AI receptionist uses advanced neural text‑to‑speech with natural‑sounding voices. You can choose accents, genders, and tones to match your brand.

What’s the difference between business and residential internet?

We only offer business internet—faster speeds, static IPs, SLAs, and dedicated support. Residential services won’t meet business uptime or performance needs.

What's the difference between fiber and coax internet?

Fiber offers symmetrical high‑speed performance and low latency for critical systems. Coax is more accessible and works well for smaller teams.

Which internet providers do you work with?

We’re vendor‑neutral and partner with Comcast Business, Spectrum, AT&T, Lumen, T‑Mobile, Verizon and more. We recommend based on your specific address and needs.

What bandwidth does my business need?

It depends on your team size and usage—upload/download rates, video, file size, backup, etc. We’ll assess and tailor the right business‑grade bandwidth.

Why Modern Businesses are Switching to Cloud Phone Systems (And How to Do It Right)

Discover why businesses are ditching legacy PBX systems and embracing cloud phone solutions for scalability, flexibility, and modern features like SMS and CRM integration. Learn the key steps to migrate successfully and how Elliott System Partners simplifies the switch with expert support from assessment to training. Ideal for IT managers, business owners, and operations leaders seeking smarter communications.

Jason Elliott

6/20/20252 min read

📞 Why Modern Businesses are Switching to Cloud Phone Systems (And How to Do It Right)

In today’s digital-first world, traditional phone systems are becoming the dial-up internet of business communication. Companies of all sizes are migrating to cloud-based phone systems to unlock greater flexibility, cost savings, and powerful features that support hybrid work and customer engagement.

💡 Why Cloud Phone Systems?

More than just a cost-cutting tool, cloud phone systems (also known as VoIP or hosted PBX) enable:

📈 Scalability: Easily add or remove users without costly hardware.
🌍 Remote Readiness: Teams can work from anywhere with mobile or desktop apps.
⚙️ Advanced Features: Auto-attendants, voicemail-to-email, call analytics, CRM integrations, and SMS capabilities.
🔒 Reliability: Built-in redundancy and uptime guarantees.
🛡️ Security: End-to-end encryption and access controls.

🧠 Key Considerations When Migrating

Switching to a cloud phone system requires thoughtful planning. Consider:

🌐 Internet quality and redundancy
🛡️ Security protocols and compliance (e.g., HIPAA, GDPR)
📅 Number porting timelines
👥 User roles and feature needs
📚 Training and adoption support

🤝 How Elliott System Partners Helps

We simplify the migration process with end-to-end support:

🔍 Assess current infrastructure and business needs
💬 Recommend the right platform
📝 Handle SMS registration, system configuration, and number porting
🎓 Provide staff training and ongoing support

📋 Migration Checklist

✅ Assess Needs
Evaluate current call volume, user roles, required features (including SMS support), and internet bandwidth.
📞 Choose the Right Solution
Select a cloud phone system that supports both voice and SMS, aligning with your operational needs and budget.
📨 SMS Registration with The Campaign Registry (TCR)
If using SMS for business messaging, register your business and use cases with TCR. Approval is required before SMS traffic can begin, and is typically completed before porting numbers.
⚙️ System Setup & Optimization
Onboard your team, configure call routing, voicemail, integrations, and ensure SMS features are enabled and tested.
🔁 Port Existing Numbers
Once SMS registration is approved, port your existing business numbers into the new system with minimal disruption.
🎓 Staff Training
Provide comprehensive training on voice and SMS features, apps, compliance, and internal best practices.
📊 Performance Monitoring & Continuous Improvement
Track usage, call/SMS quality, and user feedback—refine settings and workflows for continuous improvement.

🚀 Ready to Make the Switch?

Cloud communication isn’t just about phones—it’s about building a modern, agile business. Let Elliott System Partners guide your transition with expert support at every step.