Question 1

What is VoIP and how does it work?

Accepted Answer

VoIP uses your internet connection to make calls instead of traditional lines. All users also have a mobile app, so if power or internet fails, you can still receive calls via cellular—ensuring business continuity.

Question 2

Is VoIP reliable for business use?

Accepted Answer

Yes. With strong bandwidth and QoS settings, VoIP matches or exceeds traditional reliability. Mobile apps ensure call delivery even during outages.

Question 3

What equipment do I need for VoIP?

Accepted Answer

You can use Yealink or Polycom phones, or skip hardware entirely—our VoIP service includes desktop and mobile apps for all users.

Question 4

Can I keep my existing phone number?

Accepted Answer

Absolutely. We handle porting your existing number during setup to ensure a smooth transition.

Question 5

Can I send and receive text messages?

Accepted Answer

Yes. Our VoIP platform supports business texting and allows multiple users to manage and respond from the same number—no missed replies.

Question 6

Can your contact center support remote teams?

Accepted Answer

Yes. Our contact center supports remote, hybrid, or on‑site teams and includes real‑time collaboration tools.

Question 7

How do analytics and reporting work?

Accepted Answer

You get real‑time dashboards on agent performance, call resolution, wait times, sentiment analysis, and satisfaction metrics.

Question 8

Can supervisors monitor calls in real‑time?

Accepted Answer

Yes. Supervisors can live‑monitor calls, whisper to agents, or barge in—ensuring timely coaching and support during live interactions.

Question 9

Does your system track customer sentiment?

Accepted Answer

Absolutely. Our AI‑driven sentiment analysis flags frustrated or unhappy customers in real time so supervisors can intervene when needed.

Question 10

Is it compatible with our CRM?

Accepted Answer

Yes. We integrate with Salesforce, HubSpot, Zoho, Microsoft Dynamics and others. Agents can view context, log notes, and trigger AI‑generated summaries.

Question 11

What is an AI receptionist?

Accepted Answer

An AI receptionist is a virtual assistant that answers, screens, and routes calls 24/7 using a natural‑sounding voice powered by AI.

Question 12

How does an AI receptionist improve customer service?

Accepted Answer

It ensures quick responses, never misses a call, and efficiently routes customers—boosting satisfaction and freeing up your team’s time.

Question 13

Do the voices sound real, and are there options to choose from?

Accepted Answer

Yes—our AI receptionist uses advanced neural text‑to‑speech with natural‑sounding voices. You can choose accents, genders, and tones to match your brand.

Question 14

What’s the difference between business and residential internet?

Accepted Answer

We only offer business internet—faster speeds, static IPs, SLAs, and dedicated support. Residential services won’t meet business uptime or performance needs.

Question 15

What's the difference between fiber and coax internet?

Accepted Answer

Fiber offers symmetrical high‑speed performance and low latency for critical systems. Coax is more accessible and works well for smaller teams.

Question 16

Which internet providers do you work with?

Accepted Answer

We’re vendor‑neutral and partner with Comcast Business, Spectrum, AT&T, Lumen, T‑Mobile, Verizon and more. We recommend based on your specific address and needs.

Question 17

What bandwidth does my business need?

Accepted Answer

It depends on your team size and usage—upload/download rates, video, file size, backup, etc. We’ll assess and tailor the right business‑grade bandwidth.